The game includes both a career mode and free missions; real world cities can be easily imported into the game, a neat feature. Between missions, new equipment and personnel can be purchased. The job entails assigning police, EMT, and firefighters to emergencies around the map; scripted calls require some work in determining the location and severity of each event. 911 Operator is quite challenging, due to the limited resources and number of simultaneous events that occur. The ability to play in any city around the globe is a very appealing feature in a generally acceptable management game.